Our Services

Why Choose Us

Customer Reviews

 
 
 
  Good  
    
 Based on 40 reviews 
 
 
  
 
 
 
 
 
 
 
 
  
 
 
 
  
 
 
 Mark Watson 
 
2021-10-01
 
 
  
I've been taking my Volkswagen Jetta here for several years. They do good work. (2016-2020)
Update 2021: thanks guys!
  
 
  
 
 
 
  
 
 
 It's Me Again 
 
2021-03-23
 
 
  
March 6, 2020. Just like you are doing, I looked at the awesome reviews and decided to choose Dynamic Auto Tune on Monroe Road (another business on the same street) . The hose for my coolant had a leak. Dynamic treated very well! They showed me the leaky hose, so it was clear it was just a hose replacement job. Great. They came back with a price quote that did not reflect at all the cost of replacing ONE hose... the quote  was $1,800 plus $76 for diagnostics. (PLEASE SEE THE RECEIPT IMAGE BELOW). Turns out they decided to replace additional parts of the car that I did not ask to be replaced and incorporated that into the final price without even asking for my approval first. I decided to take my car up the street to Import Connection also on Monore Rd instead. After inspection, they confirmed  that all the car needed was a hose replacement and there was nothing else urgent in the car that needed repairs. They completed the job for $312 the same day. You tell me whats wrong with this picture. I know I am a female, alone,  with a mini cooper,  so perfect a candidate for exploitation. I have come to expect it by now.  I felt it my duty to share with someone else so you can decide for yourself if this is the place you want to bring your car. Specially if you happen to be someone who appears to know nothing about cars, and has an expensive one, and is also a female, visiting alone, therefore an easy target.

Update Sept 1, 2020:
My car ran fabulously for six months without any issues, further proving that my car only needed a hose replaced and not all the other long list of items suggested to me by Dynamic Auto Tune. Last week I needed a fuel injection pump replaced (not on the list of suggestions they had by the way). I got it  replaced at a reasonable price at Import Connections within 24 hours and was on my way.

Final Update: 1 year Anniversary March 2021!
I just want to follow up to let everyone know that a year later my car still has not had any issues whatsoever. I just did a cross country trip AND back (over 70hrs driving) and my car is still running great with no issues and I have had no additional repairs done. This proves that the list of issues I was given by Dynamic Auto Tune a year ago was completely false and that Import Connection did a great job at servicing my car.
  
 
  
 
 
 
  
 
 
 Thomas Clifton 
 
2021-03-19
 
 
  
Great repair job!
  
 
  
 
 
 
  
 
 
 Darnell Pugh 
 
2021-03-02
 
 
  
I took my car in to have the blower motor looked at due to it making very loud noises when on max output. When i picked up my car the noise was still there (though not as bad) but it was still loud and very noticable. I brought my concerns to their attention and someone came out to see for themself. and they too heard the noise. He requested that I give it some time and if it continued to bring it back.

I will keep an ear out to see if it gets better and will update this review at that time.

UPDATE

....So after very limited driving due to the stay at home order (I have been going out for drives around the city just to get out of the house or to pick up groceries curbside) I noticed on yesterday that I could no longer hear the A/C when on max cool.

UPDATE

...the noise did subside but not for long. A couple of weeks after noticing that the noise was gone it started again, and was as loud as it was when I bought it in. I called up to Import Connection and made an appointment. I dropped it off for them to look at and low and behold the blower miter they put on was no good. The replaced it free of charge (it was still under warranty) and since I haven’t had any issues. These guys are honest and take care of their customers.
  
 
  
 
 
 
  
 
 
 Jim Melo 
 
2020-11-25
 
 
  
I had a little bit of an accident while traveling in Charlotte on business. My transmission was destroyed. Import did a great job despite some insurance issues. They are beyond reasonable and fair in their price. If I lived in Charlotte I would take both my BMW and VW here. Wish I had a shop like this in Raleigh.
  
 
  
 
 
 
  
 
 
 Mtt Torre 
 
2020-10-30
 
 
  
never answer me
  
 
  
 
 
 
  
 
 
 J mitchell 
 
2020-09-28
 
 
  
Fast-friendly service!!!